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Major Wireless Carrier uses TrapServer

January 2006

National Wireless Service Provider selects SchoRen TrapServertm to monitor SNMP based alarm events from NEC microwave radios, Applied Innovation AIRemoteâ„¢ equipment, and text based events from Alcatel and Harris microwave radios. This Market represents the second market to deploy TrapServer who has been using TrapServer without fail for over two years to monitor bidirectional amplifiers / repeaters. With the second largest microwave network in the United States (second only to the US Government), this wireless server provider is using TrapServer to monitor all of their microwave radios and environmental alarms at all microwave sites plus regional automated email / paging dispatch and trouble ticketing in conjunction with the Network Operations Center (NOC) and without inundating the NOC with too many or too much alarm detail.

One key reason given for the selection of SchoRen TrapServer was its ease of use. This is a full-featured NMS that regional Operations personnel can administer with ease and it was designed that way!

TrapServer also assists the regions in improving QoS. Using TrapServer Performance Reports enables the region to focus manpower on areas where equipment performance can be improved and enables the region to appropriately allocate resources, eliminating multiple trips to a site thus decreasing windshield time of technicians. Reports from TrapServertm such as Nuisance Report and Event Summary Report enable management to be proactive in improving their QoS. Nuisance Reports displays all events over a user-defined period over a period of user-defined days. Great for “seeing” equipment troubles before a hard failure occurs. The Event Summary is a monthly report, which can be adjusted to a weekly report that gives the user the number of failures over a specific period of time by device. This report enables the user to determine systemic troubles with specific pieces of equipment, enabling the user to rectify the problem before it becomes a major QoS issue.